Privacy Policy


  1. This privacy policy (this “Privacy Policy”)  sets out your rights and our obligations regarding our use of your personal information as set out in our standard terms of engagement (“the Services”). By using, accessing or participating in the Service, you agree to be bound by the terms of this privacy policy.
  2. This Privacy Policy complies with the principles contained in the Electronic Communications and Transaction act 25 of 2002 and the Protection of Personal Information Act 4 of 2013 (“POPI”) and other applicable legislation. 
  3. We reserve the right to change our Privacy Policy at any time. If we do this, we will advise on any material changes to this Privacy Policy least 7 days before the changes are effected and will indicate the date this policy was last revised. 
  4. Any revisions to this Privacy Policy will become effective on the first time you access or use the service after any such changes. if you do not agree to abide by this or any future privacy policy, do not use, access or participate in (or continue to use, access or participate in) the service. we encourage you to periodically review this page for the latest information on our privacy practices.
  5. You have the right to request a copy of the personal information we hold about as details of all third parties, if any, who have access to such personal information. To do this, simply contact us at the numbers/addresses listed below and specify what information you would like. We reserve the right to confirm your identity before providing details of your personal information.
  6. In certain cases you have the right to object to the processing of your personal information. You have the right to ask us to update, correct or delete your personal information. 
  7. The Company does not knowingly collect or solicit information from anyone under the age of 18 or knowingly allow such persons to register. 
  8. We use the information we collect from our services to enable your access to our Service and provide the Service in a more efficient and effective manner.
  9. We shall not, without your express permission, sell, trade, share or rent your personal information to any third party for marketing purposes.
  10. We shall only share your personal information for a lawful purpose and we may disclose your personal information to third parties if we are under a duty to disclose or share such information in order to comply with any legal obligation or to protect the rights, property or safety of pivotal, its clients and others.
  11. The information you provide may be transferred across foreign borders. this information transfer is permitted under chapter 9 of POPI which authorises the access seeker (known as the responsible party) permission to transfer the information across foreign borders in the following circumstances – 
    1. the person receiving the information (outside of the republic), must be governed by laws which provide an adequate level of protection; or
    2. you must consent to the transfer; or
    3. the transfer must be necessary for – 
      1. the conclusion or performance of a contract concluded in your interest between the responsible party and a third party; or
      2. the transfer is for your benefit and – 
        1. it is not reasonably practicable to obtain your consent for that transfer; and
        2. if it were reasonably practicable to obtain such consent, you would provide it.
  12. there are 2 ways you may complain – 
    1. verbally, or in writing, by contacting
    2. if you are a resident in the Republic of South Africa, you can lodge a complaint to the regulator completing the form as prescribed.
  13. there is no charge for lodging a complaint.